1.1 These Terms and Conditions (the “Terms”) govern the provision of wedding videography and content creation services by K2O Creative Ltd (company number 13847141), whose registered office is at F2 East Court, Enterprise Road, Maidstone, Kent, England, ME15 6JF (“K2O Creative Ltd”), trading as “The Candid Co.” (“The Candid Co.”, “we”, “us”).
1.2 In these Terms:
2.1 A booking is only confirmed once:
2.2 The Booking Fee is 25% of the total fee for the Services. The Booking Fee is non-refundable in all normal circumstances and is charged to cover our administration, pre-production and reservation of the Event date. Upon receipt of the Booking Fee, we will reserve the Event date for the Client and may decline other enquiries for the same date.
2.3 The remaining 75% balance of the total fee (the “Balance”) is due no later than 30 days before the Event date, unless otherwise stated in the Booking Form.
2.4 All payments must be made to K2O Creative Ltd in the manner and to the account specified in the Booking Form or invoice. Time for payment is of the essence.
2.5 If the Client fails to pay any amount due by its due date (including the Balance), we may treat the booking as cancelled by the Client under clause 3 and shall have no obligation to attend the Event or provide any Services. Any sums already paid may be retained as a cancellation fee in accordance with clause 3.
3.1 If the Client wishes to cancel the Services, the Client must notify us in writing as soon as reasonably practicable. The date of cancellation is the date we receive written notice.
3.2 If the Client cancels before the Balance becomes due (i.e. more than 30 days before the Event date):
3.3 If the Client cancels after the Balance has become due and been paid (i.e. within 30 days of the Event date):
3.4 Where we are able to rebook the Event date or otherwise reduce our loss, we may, at our discretion, refund part of the Balance paid so that the total amount retained represents a genuine estimate of our loss arising from reserving the date and preparing for the Event. Any decision to refund any part of the Balance shall be at our sole discretion.
3.5 If the Client wishes to postpone or change the Event date, we will use reasonable efforts to accommodate the new date. If we are available on the new date, the Booking Fee and any payments made will be applied to the new date, subject to any revised pricing. If we are not available on the new date, the change will be treated as a cancellation under clauses 3.2–3.4.
3.6 If we are unable to attend the Event due to illness, injury or other circumstances beyond our reasonable control, we will use reasonable endeavours to arrange a suitably qualified replacement videographer under The Candid Co. brand. If no replacement can be arranged, our liability will be limited to a refund of all sums paid by the Client in respect of the Services for the Event, and we shall have no further liability.
4.1 The Candid Co. specialises in candid, documentary-style wedding videography and content creation. Our approach focuses on moving amongst guests and capturing natural, spontaneous moments rather than heavily posed, static shots.
4.2 The Client acknowledges that they have reviewed our portfolio and understands the style and tone of our work. The Client instructs us on the basis of that style and accepts that our artistic judgement regarding composition, angles, lighting, editing, grading, pacing and music selection is final.
4.3 We will hold a briefing with the Client before the Event to discuss their preferences, any particular moments they would like captured and any relevant trends or reels they would like us to take inspiration from. We will use reasonable endeavours to reflect the agreed brief in the footage and Deliverables.
4.4 Due to the live, unscripted nature of events, we cannot guarantee the capture of any specific shot, person or moment (including but not limited to the first kiss, particular guests, or specific reaction shots). We shall not be liable for any failure to capture such moments where this results from the flow of the Event, restrictions imposed by the venue or officials, the behaviour of guests, or other circumstances beyond our reasonable control.
4.5 Final creative decisions, including but not limited to shot selection, editing, grading, sound design and music licensing, rest solely with The Candid Co. Dissatisfaction based solely on personal taste or preferences that differ from our established style does not entitle the Client to additional edits, refunds or reductions in the fee.
5.1 The specific Deliverables for each booking (for example, a 5–6 minute highlight film, 2–3 short-form reels, and any additional edits such as full ceremony or speeches) will be set out in the Booking Form or Proposal.
5.2 Unless otherwise stated in the Booking Form, we will use reasonable endeavours to:
5.3 Any delivery dates communicated by us are estimates only. While we aim to deliver within the timeframes set out in clause 5.2, delivery may be delayed by circumstances outside our reasonable control, including but not limited to illness, technical issues, equipment failure, data backup processes, or other force majeure events. Any such delay shall not constitute a breach of contract, and we shall not be liable for late delivery where we continue to use reasonable endeavours to complete the Deliverables.
5.4 Deliverables will normally be provided via a secure online link or downloadable files. Alternative formats (such as delivery on a physical USB drive) may be provided by agreement with the Client and may incur additional charges to cover materials and postage.
5.5 Once Deliverables have been made available to the Client via the agreed delivery method and are reasonably accessible, the Client is responsible for downloading, storing and backing up their copies. We shall not be liable for any loss of files once the Deliverables have been successfully delivered and made available.
6.1 We will provide the Client with an initial draft of the main highlight film and, where applicable, other longer-form Deliverables for review.
6.2 The Client is entitled to one round of minor revisions at no additional cost, provided that:
6.3 We may, by agreement, hold a video call with the Client to discuss the requested minor revisions in order to make the process more efficient. Any such call is optional and at our discretion.
6.4 Any requests for extensive revisions (including but not limited to significant restructuring of the edit, major changes to the narrative flow, wholesale replacement of music, or additional versions edited to different styles) and any further rounds of revisions beyond the one included round in clause 6.2 may be chargeable.
6.5 Extensive or additional revisions will be charged at a rate of £75 per hour plus VAT, and we will provide an estimate of the likely time required before undertaking such work wherever reasonably practicable.
6.6 We are not obliged to undertake extensive or additional revisions where, in our reasonable opinion, the request is incompatible with our established style or would materially compromise the quality or integrity of the work.
7.1 The Client is responsible for ensuring that we have sufficient access to the Event and venues to perform the Services. This includes providing accurate schedules, contact details and any necessary instructions in advance.
7.2 The Client is responsible for obtaining any permissions, licences or consents required from the venue, officiant, registrar, religious representatives, performers or other third parties to permit filming and recording at the Event.
7.3 We shall not be liable for any failure to capture footage or any reduction in the quality or variety of footage where this results from restrictions imposed by venues, officiants, registrars, religious representatives, performers or other third parties.
7.4 We reserve the right to limit or cease filming where, in our reasonable opinion:
7.5 We shall not be liable for missed footage or reduced coverage resulting from guest interference, overcrowding, poor lighting, adverse weather, or other practical limitations at the Event.
7.6 We do not require the Client to provide meals or refreshments for us at the Event, unless otherwise agreed.
8.1 All intellectual property rights, including copyright, in the raw footage and edited Deliverables are owned by K2O Creative Ltd.
8.2 Subject to full payment of all fees due under these Terms, we grant the Client a non-exclusive, non-transferable licence to use the Deliverables for personal use only, including viewing, sharing with friends and family, and posting on the Client’s personal social media accounts.
8.3 The Client may not sell, license, sublicense, or otherwise commercially exploit the Deliverables or any part of the footage without our prior written consent.
8.4 The Client agrees that we may use any and all footage and Deliverables from the Event for our own portfolio and marketing purposes, including but not limited to:
8.5 We may create additional edits, reels or other content from the Event footage for our own marketing purposes. Such marketing content may or may not be provided to the Client and does not require the Client’s approval, provided that we do not use the footage in a defamatory or misleading manner.
8.6 Where the Client wishes to restrict the public use of certain footage for personal or sensitive reasons, the Client must raise this with us at the briefing stage. Any agreed restrictions will be documented in writing and may affect the scope of the Services or fees.
9.1 Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability which cannot be limited or excluded under applicable law.
9.2 Subject to clause 9.1, our total liability to the Client arising out of or in connection with these Terms and the Services (whether in contract, tort (including negligence), breach of statutory duty or otherwise) shall be limited to the total fees paid by the Client to us for the Services in respect of the relevant Event.
9.3 We shall not be liable for any:
in each case arising out of or in connection with these Terms, the Services or the Deliverables.
9.4 We shall not be liable for any failure to perform or delay in performing our obligations where such failure or delay results from events, circumstances or causes beyond our reasonable control, including but not limited to acts of God, fire, flood, adverse weather, epidemic or pandemic, war, terrorism, civil unrest, industrial action, equipment failure, or failure of third-party services (“Force Majeure Event”).
10.1 If the Client is dissatisfied with any aspect of the Services or Deliverables, the Client must notify us in writing as soon as reasonably practicable and in any event within 30 days of delivery of the relevant Deliverables.
10.2 We will use reasonable efforts to address any complaints promptly and in good faith, including discussing the issue with the Client and, where appropriate, offering minor corrections or clarifications.
10.3 Any formal legal proceedings or claims must be brought within 12 months of the Event date, after which time the Client’s rights to bring such claims shall expire.
11.1 These Terms, together with the Booking Form or Proposal, constitute the entire agreement between the Client and K2O Creative Ltd in relation to the Services. The Client acknowledges that they have not relied on any statement, promise or representation made or given by or on behalf of us which is not set out in these Terms or the Booking Form.
11.2 No variation of these Terms shall be effective unless it is in writing and signed or otherwise agreed by both the Client and K2O Creative Ltd.
11.3 If any provision or part-provision of these Terms is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification or deletion shall not affect the validity and enforceability of the rest of the Terms.
11.4 The Client may not assign, transfer or subcontract any of their rights or obligations under these Terms without our prior written consent.
11.5 These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales.
11.6 The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation.
K2O Creative Ltd (trading as The Candid Co.)
By booking our Services, the Client confirms that they have read, understood and agree to these Terms and Conditions.